At ReUpClub.co, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return process.
Return Eligibility
- Time Frame: You can return items within 30 days of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging. All tags and labels should be attached.
- Exclusions: We cannot accept returns for items that have been worn, used, or altered. Sale items and gift cards are non-returnable.
How to Return an Item
- Contact Us:
Before returning an item, please contact our customer service team at support@reupclub.co or call 239-235-4197 to request a Return Merchandise Authorization (RMA) number. - Prepare Your Return:
Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation and the RMA number. - Ship Your Return:
Send the return package to the following address:ReUpClub
Returns Department
17 South Lexington Street Ste 100
Harrisonville, MO 64701Please use a trackable shipping method to ensure your return is delivered to us safely. We are not responsible for lost or damaged return shipments.
Refunds
- Processing Time: Once we receive and inspect your return, we will process your refund. You will receive a confirmation email when your refund has been issued.
- Refund Method: Refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to appear on your account.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order for the replacement.
Contact Us
If you have any questions or need further assistance with returns, please contact us:
ReUpClub
17 South Lexington Street Ste 100
Harrisonville, MO 64701
Phone: 239-235-4197
Email: support@reupclub.co
We’re here to help and ensure your shopping experience with us is smooth and enjoyable!