Frequently Asked Questions (FAQs)

Welcome to the RE-UP CLUB LLC FAQ section! Below, you will find answers to some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us directly.

1. What products do you sell?

We offer a wide range of footwear for men and women, including casual, athletic, and formal styles. Our products are sourced from trusted brands to ensure high quality.

2. How do I place an order?

To place an order, simply browse our website, add your desired items to your cart, and proceed to checkout. You will need to provide your shipping information and payment details to complete the purchase.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other online payment methods available at checkout

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website.

5. What are your shipping rates and delivery times?

  • Shipping Time: Orders are typically processed within 1–2 business days. Once processed, your order should arrive within 5–7 business days.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the size of your order.

For more details, please refer to our Shipping Policy.

6. Do you offer international shipping?

Currently, we only offer domestic shipping within the United States. We do not ship internationally at this time.

7. Can I cancel or modify my order?

Once your order is placed, we begin processing it as quickly as possible. If you need to cancel or modify your order, please contact us immediately at support@reupclub.co. While we may not be able to make changes once an order is processed, we will do our best to accommodate your request.

8. How can I return an item?

We accept returns within 30 days of receiving your order. To return an item, please contact our customer service team at support@reupclub.co for instructions. For more details, refer to our Return and Refund Policy.

9. How do I request a refund?

Refunds are issued to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear in your account.

10. Can I exchange an item?

Yes, we offer exchanges within 15 days for a different size, color, or item. Please contact customer service to initiate the exchange process.

For more details, please refer to our Return and Refund Policy.

11. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund based on the issue.

12. Do you offer gift cards?

Currently, we do not offer gift cards. Stay tuned for future updates on this service.

13. How can I contact customer service?

You can reach our customer service team by:

We’re available Monday to Friday from 9:00 AM to 5:00 PM CST.

14. Do you offer promotions or discounts?

We occasionally offer promotions and discounts to our customers. To stay updated on special offers, subscribe to our newsletter or check our website for announcements.

15. Are my personal details safe with you?

Yes, we take your privacy seriously. We use secure encryption methods to protect your personal and payment information. For more information, please refer to our Privacy Policy.

If you have any other questions, don’t hesitate to reach out to us directly!